![]() Instead, merchants pay per transaction at a rate of 2.6% plus 10¢ for in-person swipes, 2.9% plus 30¢ for online transactions and 3.5% plus 15¢ for manually-entered transactions. Under the Free plan, businesses pay no monthly fees. There are no setup or chargeback fees and Square’s handheld card reader is provided free of charge. In addition, it accepts payment via Apple Pay, Google Pay and Samsung Pay. It accepts all major credit cards, including those with Visa, Mastercard, American Express, Discover, JCB or UnionPay logos. Square POS works for all businesses that take credit card payments and allows employees to accept payments at any location. Here is how Square’s pricing breaks down based on your chosen offering and your industry. Some are industry specific, such as Square for Restaurants or Square for Appointments, and some are more general, such as the Square POS pricing structure. Square has four point-of-sale (POS) plan types for businesses to process credit cards. ![]() Square has received a large number of complaints with the BBB in the last 12 months, totaling more than 1,100 complaints, and 4,674 in the last three years. Reviews mention transaction processing issues and the company holding money for verification purposes from merchants. It holds an average of 1.06 out of five stars on the BBB after 532 customer reviews. However, Square receives a notably lower user score on the Better Business Bureau (BBB). ![]() Other common review themes include Square’s supportive customer service representatives and its comprehensive offering of merchant services, including marketing and banking services and tools, all in one place. Users mention how new business owners find Square intuitive to use out of the box. On Trustpilot, Square earns 4.4 out of five stars, with 86% of reviewers giving it five stars.
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